Troubleshooting
Common issues and solutions.
Forms
Form submissions not working
- Check form is published
- Verify form settings
- Check browser console for errors
- Ensure required fields are filled
Payment processing issues
- Verify Stripe integration is connected
- Check payment field configuration
- Review Stripe dashboard for errors
- Ensure test/live mode matches
Integrations
Integration connection failed
- Verify credentials are correct
- Check API permissions
- Review integration logs
- Test connection manually
Webhook not receiving data
- Verify webhook URL is accessible
- Check HTTPS requirement
- Review webhook logs
- Test webhook endpoint
Automations
Automation not triggering
- Check automation is activated
- Verify trigger conditions
- Review execution logs
- Test trigger manually
Automation actions failing
- Check action configuration
- Verify integration connections
- Review error messages in logs
- Test actions individually
General
Can't log in
- Check email/password
- Try password reset
- Clear browser cache
- Contact support if issues persist
Slow performance
- Check internet connection
- Clear browser cache
- Try different browser
- Contact support with details
Getting More Help
If you can't resolve an issue:
- Check our FAQ
- Search our documentation
- Contact support